FAQ
How do I sign up?
Step 1: Visit the Your Say Glenelg webpage at http://yoursay.glenelg.vic.gov.au
Step 2: Click the “Register to get involved” link on the top right hand side of the screen of the Your Say Glenelg Web page.
Step 3: Fill out the form, ensuring all fields marked with an *asterix are completed as these are mandatory fields.
Step 4: Please read through the Terms of Use and Council's Privacy Policy for using our engagement site.
Step 5: Hit the button marked “Submit”.
Step 6: Check your email account to see if you have received the verification email and then click the link to verify your account. If you haven‟t received the email after a while, check your spam folder or send us an email to yoursay.glenelg.vic.gov.au
Congratulations, you are now ready to login and provide us with your feedback.
How does being a registered user benefit me?
Knowing a little more about who you are and how you live, work and play in the Glenelg Shire will ensure we get a higher quality of data to go along with your feedback. The data will help us determine things like if shoppers have different feedback to residents or tourists in the Shire. It will also help us to target feedback from specific groups (e.g. age, gender) and in-turn will provide a richer and more valuable response to help Council make decisions.
Some of the benefits of being a registered user include:
- Improvement in the analysis of data collection and how it relates to other/similar projects;
- Easier separation of the differences/similarities of opinions between residents, business owners, students and workers etc. and age groups;
- Understanding the different data allows us to recognise issues specific to certain groups in the community (e.g. age categories) which will in turn allow us to tailor a recommendation to Council that is more strategic and effective for what you're asking for;
- Provides a valuable source of quantifiable data that can improve the information and recommendations to Council about what you want;
- Develop co-ownership of the communication process;
- Communication will now be less frequent and you will receive targeted information on areas of interest to you, rather than general communication.
As a registered user you can:
- Be kept up-to-date with results of your community's feedback on projects, initiatives and activities;
- Utililse Discussion Forums - an email is required not only for verification as part of the registration process, but also so you can participate in the discussions by leaving your own comments and be notified when someone else involved in the discussion leaves their comments;
- We can send you details of engagement activities that specifically related to your nominated „areas of interest‟ rather than general communication;
- Share your stories via the Guest Book;
- Stay up to date with current consultations via the monthly email;
- Fill out the quick poll; and
- You'll no longer have to fill out demographics information for every survey you fill out…you tell us once and that's it.
Tell me more about the registration fields.
Email - Your email address is used to verify that you are a genuine user. We also email you to keep you updated on engagement activities that interest you and tell you about the final outcomes of projects you contribute to.
Demographics - such as suburb and age can be used to identify people for targeted engagement projects, e.g. feedback specific to residents of Casterton; Basic demographics will it also helps us to understand different views/opinions from different age groups.
Your Login/Screen Name will appear online with any feedback you provide to us. If you feel more comfortable retaining your anonymity, choose a unique screen that will not personally identify you.
Be sure to select a secure password that you will only know. We recommend that you use a mixture of upper case, lower case and/or a numbers to minimise the risk of your account being compromised.
There are a few fields that are optional for you to answer, filling out those questions will further help us to gain a better understanding about who you are. For example the question “Please indicate your main areas of interest” will allow us to communicate with your more effectively which means the e-mails we send will be less frequent and will be about topics that are of importance to you specifically, and not a standard e-mail we send to everyone.
I've forgotten my password and/or my username. What should I do?
Irritating isn't it! We've tried to make this process as simple as possible.
Step 1: Click the "login" link on the top right of the screen of the Your Say Glenelg site at ://yoursay.glenelg.vic.gov.au
Step 2: Click the "forgotten password" link under the "sign in" button.
Step 3: Type in your email address and hit enter. You will then receive an email from us with your Username and a link back to the site. Click on that link to reset your password.
Step 4: Sign in with your old username and new password.
I signed up but didn't receive the activation email. What should I do?
There are a few reasons this might have happened:
- The email may have gone into your "spam email" folder. Check there first.
- Your email service provider may have a really strong firewall that is blocking the activation email. This happens occasionally. Contact your service provider.
- You may have typed your email address incorrectly - it's very easy to inadvertently use a coma instead of a full stop if you're in a rush. An accidental full stop or underscore can make all the difference in the world.
I have tried to register, but my email address has already been taken. How is this possible?
There are a couple of possibilities:
- Someone else in your family has used your email address to establish an account in the past;
- You have used this site before and forgotten; in which case see question: I've forgotten my password and/or my username. What should I do?
Is there another way that I can provide feedback on consultations?
Surveys are available in hard copy form at request. You can make a request at any Customer Service location or by emailing the contact on the project page you are interested in.
Open consultations often utilise different tools and methods to gather feedback such as workshops, Listening Post Sessions, 1 on 1 interviews and meetings by pre-arrangement. Be sure to check the individual consultation pages for other ways you can be involved in the project.
How do I obtain further assistance?
If you need any further assistance regarding the Your Say Glenelg site or our registration process, please don't hesitate to email us at yoursay@glenelg.vic.gov.au or contact 1300GLENELG (1300 453 635)