Need some help?

Step 1: Visit the Your Say Glenelg webpage at http://yoursay.glenelg.vic.gov.au

Step 2: Click the “Register to get involved” link on the top right hand side of the screen of the Your Say Glenelg Web page.

Step 3: Fill out the form, ensuring all fields marked with an *asterix are completed as these are mandatory fields.

Step 4: Please read through the Terms of Use and Council's Privacy Policy for using our engagement site.

Step 5: Hit the button marked “Submit”.

Step 6: Check your email account to see if you have received the verification email and then click the link to verify your account. If you haven‟t received the email after a while, check your spam folder or send us an email to yoursay.glenelg.vic.gov.au

Congratulations, you are now ready to login and provide us with your feedback.

Registration will give you full access to the site and allows us to email you when a new project, or project update is added. 

Knowing a little more about who you are and how you live, work and play in the Glenelg Shire helps us gather higher quality of data to go along with your feedback. It will also help us to target feedback from specific groups (e.g. age, gender) and in-turn will provide a richer and more valuable response to help Council make decisions.

Email - Your email address is used to verify that you are a genuine user. We also email you to keep you updated on engagement activities that interest you and tell you about the final outcomes of projects you contribute to.

Demographics - such as suburb and age can be used to identify people for targeted engagement projects, e.g. feedback specific to residents of Casterton; Basic demographics will it also helps us to understand different views/opinions from different age groups.

Your Login/Screen Name will appear online with any feedback you provide to us. If you feel more comfortable retaining your anonymity, choose a unique screen that will not personally identify you.

Be sure to select a secure password that you will only know. We recommend that you use a mixture of upper case, lower case and/or a numbers to minimise the risk of your account being compromised.

There are a few fields that are optional for you to answer, filling out those questions will further help us to gain a better understanding about who you are. For example the question “Please indicate your main areas of interest” will allow us to communicate with your more effectively which means the e-mails we send will be less frequent and will be about topics that are of importance to you specifically, and not a standard e-mail we send to everyone.

Irritating isn't it! We've tried to make this process as simple as possible.

Step 1: Click the "login" link on the top right of the screen of the Your Say Glenelg site at ://yoursay.glenelg.vic.gov.au

Step 2: Click the "forgotten password" link under the "sign in" button.

Step 3: Type in your email address and hit enter. You will then receive an email from us with your Username and a link back to the site. Click on that link to reset your password.

Step 4: Sign in with your old username and new password.

There are a few reasons this might have happened:

• The email may have gone into your "spam email" folder. Check there first.
• Your email service provider may have a really strong firewall that is blocking the activation email. This happens occasionally. Contact your service provider.
• You may have typed your email address incorrectly - it's very easy to inadvertently use a coma instead of a full stop if you're in a rush. An accidental full stop or underscore can make all the difference in the world.

There are a couple of possibilities:

• Someone else in your family has used your email address to establish an account in the past;
• You have used this site before and forgotten; in which case see question: I've forgotten my password and/or my username. What should I do?

Surveys are available in hard copy form at request. You can make a request at any Customer Service location or by emailing yoursay@glenelg.vic.gov.au 

Open consultations often utilise different tools and methods to gather feedback such as workshops, Listening Post Sessions, 1 on 1 interviews and meetings by pre-arrangement. Be sure to check the individual consultation pages for other ways you can be involved in a project.

If you need any further assistance regarding the Your Say Glenelg site or our registration process, please don't hesitate to email us at yoursay@glenelg.vic.gov.au or contact 1300GLENELG (1300 453 635) and ask to chat to Council's community engagement officer.